Support & Technical Questions

Q: Where do I direct any questions I have regarding the tournament?
A: You can open a support ticket on the tournament webpage of ESL’s website.

Q: What happens if my opponent does not show up for a tournament? How long should I wait?
A: If your opponent does not show up to the tournament, you can message them through the PlayStation 4 messaging system. If you receive no response, report the opponent as a no-show on the tournament match. Please check the rules for what the maximum wait time is before reporting the opponent as a no-show.

Q: What if I am having technical difficulties and cannot join the match?
A: Notify your opponent immediately that you are trying to connect. If issues come up, send either a support or protest ticket to ESL through their website.

Q: How do I receive updates on support tickets and protests?
A: You will receive updates via the email address associated with your ESL account. Additionally, you can view the progress on your tickets on the ESL webpage.

Q: How can I report my opponent for cheating or other types of misconduct?
A: Go to the tournament-specific page on ESL’s website and create a protest against your opponent. Provide screenshots and evidence as necessary.

Tournament Play Questions

Q: How do I know when my next match starts?
A: You will receive a notification when your next match is ready. It will also appear in the Events app.

Q: How do I know the final tournament results?
A: After tournament ends, you will receive a notification about the final tournament results. You will be able to see the winners, your match performance, and your tournament ranking.

Q: What does it mean when I receive a “bye”?
A: A “bye” means that you do not play in this round of the tournament and do not have an opponent. This means you will automatically advance to the next round. Wait for a notification for your next match once you receive a bye.

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Q: What does it mean to auto-join a tournament at start time?
A: If you have auto-join at start time on, the application will automatically start at the start time and you will join the tournament. If you opt out of it, you will still receive a notification during start time.

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Q: How do I know when I am eliminated from a tournament?
A: In a single elimination tournament, you will not receive a next match after one loss. In a double elimination tournament, you will not receive a next match after two losses. For other tournament formats, such as swiss, view ESL’s ruleset for when you are eliminated from a tournament.

Q: How do I redeem prizing I won from a tournament?
A: ESL’s website contains all information about tournament prizing. Contact their support if you have any issues or delays in receiving prizing.

Q: How do I know how many tournaments I’ve participated in and my rank overall?
A: There is currently no leaderboard system for all tournaments, but you can view individual tournament performance when you receive the match results.

Q: What is a single elimination tournament?
A: A single-elimination, knockout, or sudden death tournament is a type of elimination tournament where the loser of each match-up is immediately eliminated from the tournament.

Q: What is a double elimination tournament?
A: A double-elimination tournament is a type of elimination tournament competition in which a participant ceases to be eligible to win the tournament's championship upon having lost two games or matches. It stands in contrast to a single-elimination tournament, in which only one defeat results in elimination.

Q: What is a swiss format tournament?
A: In a swiss format tournament, you play in the tournament for a fixed number of rounds. In each round, you are matched against opponents with the same win-loss record. There is no single winner in a swiss tournament.

Team vs Team Questions

Q: How do I create a team for the team tournaments?
A: Click into the Events app on the PlayStation® 4 content launcher and select the “Teams” Icon at the bottom. Then click “Create Team” and you will be able to customize your team and invite friends to join.

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Q: Can I register for a team tournament if I’m not the team owner?
A: Only the owner of a team can register for the tournament. The owner of the team must register the entire team and decide on the roster for the team tournament.

Q: If I don’t have any teammates, can I sign up as a free agent?
A: Currently, we do not have a feature that allows free agents in our team vs team modes. In order to play the team tournament, your team must have a minimum number of players before registering for a tournament.

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